Terms and Conditions
Terms and Conditions Page: A reference for understanding the rules and regulations related to the services and use of the Flexinexa website.
Flexinexa
Divan
Taavia
📝 Flexinexa Terms
Introduction
Welcome to FlexiNexa. These Terms of Use (“Terms”) govern your access to and use of our website, platforms, and services (collectively, the “Services”), provided by FlexiNexa Inc., a Canadian company and international technology arm of Samaneh Mechanic Pars Group.
By accessing or using our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
Changes to the Terms
We reserve the right to modify or update these Terms at any time. When we make changes, we will update the “Last Updated” date at the top of this document. It is your responsibility to review these Terms periodically. Continued use of our Services after any modifications constitutes acceptance of the revised Terms.
Account Registration and Security
To access certain features of our Services, you may be required to create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use or suspected breach of security. FlexiNexa is not liable for any loss or damage resulting from your failure to safeguard your account.
Intellectual Property Rights
All content, features, and functionality provided by FlexiNexa — including but not limited to text, graphics, logos, software code, user interfaces, and documentation — are the exclusive property of FlexiNexa or its licensors, and are protected by applicable copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, modify, distribute, display, or create derivative works from any part of our Services without our prior written consent.
Prohibited Conduct and Misuse
You agree not to misuse the Services or help anyone else do so. Specifically, you may not:
Use the Services for any unlawful purpose or in violation of any applicable law.
Attempt to gain unauthorized access to our systems or accounts of other users.
Interfere with or disrupt the integrity or performance of the Services.
Use any automated means (e.g., bots, scrapers) to access or extract data without permission.
Upload or transmit any malicious code, viruses, or harmful content.
Violations of these terms may result in suspension or termination of your access without notice.
Payments and Subscription Terms
Some parts of the Services may be offered on a paid basis through subscription plans. By subscribing, you agree to the applicable pricing, billing cycle, and payment methods as disclosed at the time of purchase.
All fees are non-refundable unless stated otherwise.
You are responsible for maintaining valid payment information.
Subscriptions may automatically renew unless cancelled before the next billing cycle.
We reserve the right to change pricing or plans with reasonable prior notice.
FlexiNexa uses third-party payment processors for secure transactions. We do not store your full payment details.
Enterprise Use and Client Responsibilities
If you are accessing the Services on behalf of an organization, company, or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
Enterprise clients are responsible for:
Ensuring proper user access and data governance within their organization.
Notifying FlexiNexa of any security breaches or unauthorized access.
Complying with applicable data protection, privacy, and sector-specific regulations.
Ensuring end-users in their organization also comply with these Terms.
FlexiNexa reserves the right to audit usage to ensure compliance with licensing and contractual agreements.
Termination and Suspension
We reserve the right to suspend or terminate your access to the Services at any time, with or without notice, if:
You breach these Terms or any applicable law or regulation;
Your subscription expires or is not renewed;
You engage in fraudulent, abusive, or harmful conduct;
Required by legal or regulatory authority.
Upon termination:
Your right to access and use the Services will immediately cease;
Any outstanding fees remain payable;
We may delete your data in accordance with our data retention policy.
You may terminate your use at any time by closing your account or by notifying us in writing.
Governing Law and Dispute Resolution
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of laws principles.
In the event of any dispute, claim, or controversy arising out of or relating to the use of our Services or these Terms, the parties agree to:
First attempt to resolve the matter amicably through direct negotiation;
If unresolved, refer the matter to mediation in Ontario;
If still unresolved, submit the dispute to the e
If still unresolved, submit the dispute to the e
If still unresolved, submit the dispute to the exclusive jurisdiction of the courts of Ontario, Canada.
sdsss otherwise specified.
Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. We encourage you to review this page regularly.
If material changes are made, we may notify you via email or prominent notice on the website.
📝 Divan Term
Thank you for using Divan’s intelligent assistant. Before accessing our services, please read these Terms of Use carefully.
These Terms (“Terms”) govern your access to and use of Divan’s platform and any related services available via [Flexinexa.com] (collectively, the “Services”), provided by [ Flexinexa Ltd.] (“we”, “Divan”, or the “provider”).
These Terms explain your rights regarding your inputs, generated content, use of the Services, and other important matters.
By using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.
We may, at any time and at our sole discretion, update these Terms. If changes are made, we may notify you via our website, email, or other appropriate means. Your continued use of the Services will be deemed as acceptance of the updated Terms.
If you do not accept the new Terms, you must immediately discontinue access and terminate your account.
Divan is committed to complying with the GDPR regulations in all matters related to data processing, user privacy, and information security.
Minimum Age
To access and use Divan’s Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are under the applicable age, you must not access or use the Services.
Account Registration
To access some features of our Services, you may be required to create an account and log in using your credentials. You agree that we have full discretion to approve or reject any account registration, and we are not obliged to provide reasons for rejection, suspension, or termination.
If you apply for an account:
(a) You may be required to meet eligibility criteria established by Divan from time to time;
(b) You shall provide all necessary information, documents, and assistance required by us or as may be required under applicable law;
(c) You represent, warrant, and undertake that:
(i) All information and documentation provided are accurate, current, and complete;
(ii) You are not subject to any economic, financial, trade, immigration, aviation, maritime, or other sanctions administered by any authority in any jurisdiction;
(iii) You are not listed on, or owned/controlled by anyone listed on, any sanctions list maintained by any governmental or regulatory body.
We employ industry-standard security measures to protect your account. Your account is personal and designated solely for your use. You must not share your login credentials or permit others to access, use, lease, transfer, or sell your account.
If you become aware of any unauthorized access to your account, suspect that your login credentials have been compromised, or believe your account has been accessed by a third party, you must notify us immediately using the contact information at the bottom of these Terms.
You acknowledge and agree that:
(a) You are solely responsible for maintaining the security and confidentiality of your account and login credentials;
(b) You are solely responsible for all activities conducted under your account; and
(c) Divan shall not be liable for any unauthorized access or use of your account, even if we have been notified of such activity.
Divan reserves the right, at its sole discretion, to take any enforcement action it deems appropriate, including but not limited to: issuing a written warning, removing user-submitted content, seeking compensation, suspending or terminating your account or any services, or preventing you from accessing our platform in the future.
We may, without prior notice or obligation to explain, restrict, suspend, or terminate your account or access to Services in any of the following circumstances:
(a) As required under applicable law or regulation;
(b) Where our service infrastructure or providers cannot support your usage;
(c) If we believe you are in breach of these Terms or any other agreement with us;
(d) If we suspect any circumvention of access controls, or abuse of features, offers, or promotions.
We may also prohibit you from creating future accounts or accessing our services altogether.
You agree to access and use the Services strictly in accordance with applicable laws, these Terms, third-party rights (including but not limited to contractual and Intellectual Property Rights), and any documentation, policies, or guidelines published by Divan.
Minimum Age
To access and use Divan’s Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are under the applicable age, you must not access or use the Services.
Account Registration
To access some features of our Services, you may be required to create an account and log in using your credentials. You agree that we have full discretion to approve or reject any account registration, and we are not obliged to provide reasons for rejection, suspension, or termination.
(a) You may be required to meet eligibility criteria established by Divan from time to time;
(b) You shall provide all necessary information, documents, and assistance required by us or as may be required under applicable law;
(c) You represent, warrant, and undertake that:
(i) All information and documentation provided are accurate, current, and complete;
(ii) You are not subject to any economic, financial, trade, immigration, aviation, maritime, or other sanctions administered by any authority in any jurisdiction;
(iii) You are not listed on, or owned/controlled by anyone listed on, any sanctions list maintained by any governmental or regulatory body.
(a) You are solely responsible for maintaining the security and confidentiality of your account and login credentials;
(b) You are solely responsible for all activities conducted under your account; and
(c) Divan shall not be liable for any unauthorized access or use of your account, even if we have been notified of such activity.
(a) As required under applicable law or regulation;
(b) Where our service infrastructure or providers cannot support your usage;
(c) If we believe you are in breach of these Terms or any other agreement with us;
(d) If we suspect any circumvention of access controls, or abuse of features, offers, or promotions.
1. What You Cannot Do
Without limiting the generality of the foregoing, you must not do or attempt to do any of the following:
(a) Recompile, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, algorithms, methods, techniques, or underlying components (including, without limitation, training data, models, parameters, or weights) of the Services.
(b) Interact with, extract, or download any information, data, or content (including Outputs) from the Services in an automated or scripted manner.
(c) Scrape, mine, or distill data or content (including Outputs) from the Services using scripts, software, agents, tools, data mining methods, scraping or distillation techniques — whether automated or manual.
(d) Create, reproduce, distribute, or advertise an index of any substantial part of the information, data, or Outputs generated or provided by the Services.
(e) Use any data, content, or Outputs provided via the Services to build, enhance, or improve any product or service (including models) that competes with or has similar functionality to the Services (or any portion thereof).
(b) Interact with, extract, or download any information, data, or content (including Outputs) from the Services in an automated or scripted manner.
(c) Scrape, mine, or distill data or content (including Outputs) from the Services using scripts, software, agents, tools, data mining methods, scraping or distillation techniques — whether automated or manual.
(d) Create, reproduce, distribute, or advertise an index of any substantial part of the information, data, or Outputs generated or provided by the Services.
(e) Use any data, content, or Outputs provided via the Services to build, enhance, or improve any product or service (including models) that competes with or has similar functionality to the Services (or any portion thereof).
🇬🇧 English:
Your access to and use of the Services is subject to your full and continuous compliance with Divan’s Acceptable Use Policy, which may be made available through these Terms or other means. Please review this policy carefully before using our Services.
We may use automated detection and monitoring tools to identify and act upon non-compliance with our Usage Policy.
Specifically, you agree not to:
2.1 Compromise critical infrastructure or national security.
2.2 Use the Services to generate content for political campaigns.
2.3 Incite, facilitate, or promote violent extremism, terrorism, or hateful behavior.
2.4 Submit or generate sexually explicit, suggestive, disturbing, or visually shocking content.
2.5 Endanger the safety or well-being of children.
2.6 Violate anyone’s privacy or identity.
2.7 Create or submit any content that is inherently disrespectful, aggressive, hateful, or abusive.
2.8 Spread misinformation or disinformation.
2.9 Generate or support content that may significantly impact the safety, well-being, or rights of others, such as legal, medical, or financial advice, or automated decision-making in sensitive domains.
You acknowledge and agree that our Services (including Outputs) are intended solely for personal, educational, research, and experimental use. You shall not use our Services (including Outputs) for any commercial purposes without our prior written consent.
Our Services may include or be integrated with third-party software, tools, or services (“Third Party Services”). Your use of such services is subject to their own terms and conditions. Divan disclaims all liability related to the use, performance, or content of such Third Party Services.
User Content (Prompts and Outputs)
We may, at our sole discretion, allow you to submit text, documents, or other materials for processing through the Services (“Prompts”). Based on your Prompts, the Services may generate information, data, documents, images, or other forms of material (“Outputs”). Collectively, Prompts and Outputs are referred to as User Content in these Terms.
You are solely responsible for all Prompts you submit. By submitting Prompts, you represent and warrant that:
2.2 Use the Services to generate content for political campaigns.
2.3 Incite, facilitate, or promote violent extremism, terrorism, or hateful behavior.
2.4 Submit or generate sexually explicit, suggestive, disturbing, or visually shocking content.
2.5 Endanger the safety or well-being of children.
2.6 Violate anyone’s privacy or identity.
2.7 Create or submit any content that is inherently disrespectful, aggressive, hateful, or abusive.
2.8 Spread misinformation or disinformation.
2.9 Generate or support content that may significantly impact the safety, well-being, or rights of others, such as legal, medical, or financial advice, or automated decision-making in sensitive domains.
User Content (Prompts and Outputs)
We may, at our sole discretion, allow you to submit text, documents, or other materials for processing through the Services (“Prompts”). Based on your Prompts, the Services may generate information, data, documents, images, or other forms of material (“Outputs”). Collectively, Prompts and Outputs are referred to as User Content in these Terms.
(a)
You have all necessary rights, permissions, licenses, and consents to submit the Prompts, for us to process them under these Terms, and to grant all rights contemplated herein, without any additional obligations or licenses.
(b)
Your submission of Prompts and our processing of them will not:
Violate these Terms, any applicable law, or third-party rights (e.g., intellectual property, confidentiality, or contracts);
Require us to grant access to source code, redistribute any material, or comply with any third-party licensing terms beyond what is stated in these Terms;
Violate these Terms, any applicable law, or third-party rights (e.g., intellectual property, confidentiality, or contracts);
Require us to grant access to source code, redistribute any material, or comply with any third-party licensing terms beyond what is stated in these Terms;
(c)
Your Prompts (in whole or in part) will not:
(i) Be offensive, inappropriate, illegal, or otherwise objectionable;
(ii) Contain pornographic or profane material;
(iii) Be defamatory or libellous;
(iv) Include false, inaccurate, or misleading information;
(v) Include confidential or proprietary content;
(vi) Contain viruses, trojans, worms, time bombs, logic bombs, or any other harmful code;
(vii) Use prompt injections or other inputs designed to circumvent safety features or alter expected behavior;
(viii) Violate applicable laws or content standards for online platforms;
(ix) Expose Divan or its users to any legal or reputational harm.
Further User Content TermsYou further agree and acknowledge that:
(a) We accept no liability for any User Content. We make no representations or warranties regarding the accuracy, completeness, legality, or non-infringement of any User Content, and under no circumstances will we be liable for any such content (including any third-party content embedded within it).
(b) You are solely responsible for the form, content, and accuracy of all User Content. We do not verify, approve, review, or edit any User Content, nor do we have any obligation to do so.
(c) All User Content is deemed non-confidential and non-proprietary. Unless a separate written agreement is in place, we are under no confidentiality obligations with respect to User Content.
(d) We, or authorized third parties, may at any time edit, crop, adapt, or refuse to publish or store User Content at our sole discretion. We may, but are not required to, remove or block any content (i) we believe violates these Terms; or (ii) in response to complaints, without notice or explanation, and without liability.
(e) We may process User Content to improve our Services and develop new ones. You explicitly authorize us to:
(i) use and store non-personal User Content to train and improve our AI/ML technologies; and
(ii) store and process such content outside your jurisdiction.
(f) We may collect performance and usage data (e.g., model version, inference results, upload time, diagnostics) and use it to enhance the quality and efficiency of our Services and underlying systems.
(g) If you enable features that allow public sharing of User Content, you acknowledge that such content may be accessed, copied, distributed, and reused by others, and we disclaim all liability arising from such use.
Ownership of User Content
As between you and Divan, and to the extent permitted by applicable law, you retain any rights, title, and interest in the Prompts you submit.
Subject to your compliance with these Terms, we assign to you all of our rights, title, and interest (if any) in the Outputs generated at your request and delivered to you.
You acknowledge that:
Outputs may not be unique, and could be similar or identical to Outputs provided to other users;
Your rights in any particular Output do not extend to Outputs generated for other users, even if similar.
We use User Content to provide, maintain, improve, and develop our Services, comply with laws, enforce our terms and keep the Services safe.
If you have concerns, you may contact us via the methods listed at the bottom of these Terms.
You (or the content owner, if not you) hereby grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, and worldwide license to:
Access, use, host, reproduce, modify, adapt, publish, distribute, and create derivative works of your User Content in any format and platform, current or future;
Use your username, image, and likeness to identify you as the source of such content;
Disclose your identity to third parties (e.g., advisors or IP rights holders) if required.
You further waive (and will ensure waiver of):
(a) Any rights to inspect or approve promotional materials featuring your content;
(b) Any and all privacy or publicity rights;
If waiver is not legally permitted, you agree not to enforce such rights or support any action based on them.
You acknowledge and agree that artificial intelligence and large language models (LLMs) are evolving technologies under active development, and are continuously improving in terms of accuracy, reliability, and safety. Therefore, you understand and agree that:
(a) Outputs may:
(i) be inaccurate, misleading, incomplete, or erroneous, and may lack proper context;
(ii) contain inappropriate, unintended, or offensive elements.
(b) You are solely responsible for crafting, entering, and refining Prompts, and for reviewing and validating the Outputs for accuracy, relevance, reliability, and appropriateness for your use case.
(c) You accept all risk arising from any misinterpretations, inaccuracies, or lack of context in the Outputs.
(d) You agree that all Outputs are generated at your request and may not reflect the views, values, or opinions of Divan.
(e) You must not rely on Outputs from our Services as the sole source of truth or factual accuracy.
(f) All Outputs:
(i) do not constitute and shall not be treated as professional, legal, medical, or financial advice;
(ii) shall not form the basis for making any professional or critical decisions;
(iii) shall not be used in decisions that affect legal rights or significant outcomes for any individual (e.g., credit, education, employment, insurance, housing, or medical decisions);
(iv) are not intended for use in high-risk or regulated environments, including applications where failure could cause bodily harm, death, environmental damage, or property loss.
We welcome your feedback. If you provide us with any feedback, comments, suggestions, survey responses, or rate any Outputs , by doing so, you agree that:
(a) We may store your User Feedback, and we shall own all rights, title, and interest in and to such Feedback. We may use it however we choose, without any obligation or compensation to you. You agree to execute and facilitate any necessary documentation required to assign all such rights to us.
(b) We are under no obligation to review, consider, act upon, or respond to any User Feedback. We are also not required to return any part of the Feedback to you.
(c) You acknowledge that all User Feedback is provided on a non-confidential basis, and we are under no duty to keep it confidential or limit our use or disclosure in any manner.
Ownership of Non-User Content
Except with respect to User Content, Divan and its affiliates are the sole owner or lawful licensee of all rights, title, and interest (including Intellectual Property Rights) in and to the Services. This includes, but is not limited to, all documentation, software, images, videos, audio, text, models, databases, and any other materials used in or forming part of the Services.
All rights not expressly granted to you are reserved.
Names and marks such as “TAAVIA”, “TAAV SYSTEM”, “TAVSYS”, “CANDO”, “DIVAN”, “DASTRANJ”, and related logos are registered or pending trademarks of Flexinexa and are protected under relevant IP and proprietary laws.
📛 Unauthorized copying, modification, use, or distribution of these marks is strictly prohibited.
(i) Be offensive, inappropriate, illegal, or otherwise objectionable;
(ii) Contain pornographic or profane material;
(iii) Be defamatory or libellous;
(iv) Include false, inaccurate, or misleading information;
(v) Include confidential or proprietary content;
(vi) Contain viruses, trojans, worms, time bombs, logic bombs, or any other harmful code;
(vii) Use prompt injections or other inputs designed to circumvent safety features or alter expected behavior;
(viii) Violate applicable laws or content standards for online platforms;
(ix) Expose Divan or its users to any legal or reputational harm.
(i) use and store non-personal User Content to train and improve our AI/ML technologies; and
(ii) store and process such content outside your jurisdiction.
Outputs may not be unique, and could be similar or identical to Outputs provided to other users;
Your rights in any particular Output do not extend to Outputs generated for other users, even if similar.
Access, use, host, reproduce, modify, adapt, publish, distribute, and create derivative works of your User Content in any format and platform, current or future;
Use your username, image, and likeness to identify you as the source of such content;
Disclose your identity to third parties (e.g., advisors or IP rights holders) if required.
(b) Any and all privacy or publicity rights;
(i) be inaccurate, misleading, incomplete, or erroneous, and may lack proper context;
(ii) contain inappropriate, unintended, or offensive elements.
(i) do not constitute and shall not be treated as professional, legal, medical, or financial advice;
(ii) shall not form the basis for making any professional or critical decisions;
(iii) shall not be used in decisions that affect legal rights or significant outcomes for any individual (e.g., credit, education, employment, insurance, housing, or medical decisions);
(iv) are not intended for use in high-risk or regulated environments, including applications where failure could cause bodily harm, death, environmental damage, or property loss.
Limited License
Subject to full and timely compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, and non-sublicensable license to use our IP only as necessary to access and use the Services in accordance with these Terms.
2. Definition of Intellectual Property Rights
“Intellectual Property Rights” includes, without limitation:
2.1 All rights, title, and interest in and to all copyrights, patents, trademarks, service marks, logos, trade names, domain names, rights in designs, computer software, database rights, semiconductor topography rights, utility models, know-how – whether registered or unregistered, and including all applications and equivalents worldwide.
2.2 All rights granted under licenses, statutes, orders, or permissions relating to the rights in 2.1 above.
2.3 All similar or equivalent rights that now exist or may exist in the future across all platforms and jurisdictions.
2.4 All rights to royalties, revenues, damages, claims, or payments currently or in the future related to the above rights.
2.5 All legal and equitable rights to pursue legal action for past or future infringement of these rights.
You agree that:
(a) As a continuing condition of your access to and/or use of the Services, you agree to our current Privacy Policy, available at https://Flexinexa.com/privacy-policy or via other methods we may specify from time to time.
(b) Your consent herein is supplementary to, and does not override or replace, any other consent you may have previously provided. It is also without prejudice to our legal rights to collect, use, and disclose your personal data, with or without consent, as permitted under applicable law.
You acknowledge that any processing of personal data you disclose or make available to us is done solely on your behalf and for your purposes, and that you remain fully responsible for complying with all applicable data protection laws.
You represent, warrant, and undertake, at your own cost and responsibility, that:
(a) You have obtained all necessary rights and valid consents for the submission, upload, storage, or sharing of any personal data or information through the Services, including:
(i) For using the Services as described in these Terms and/or our Privacy Policy;
(ii) For transferring and processing such data by us and our affiliates, as required for operational purposes.
(b) You shall provide appropriate notices and obtain all relevant third-party consents (e.g., from individuals) for the collection, use, processing, disclosure, and storage of any personal data (including by us or our affiliates).
To the maximum extent permitted under applicable law, you acknowledge and agree that:
(a) Our Services are provided “as is” and “as available”.
(b) We, our affiliates, and licensors make no guarantees, representations, warranties, or undertakings (whether express, implied, statutory, or otherwise) in relation to the Services (including any Outputs). We explicitly disclaim all warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Reliability, fairness, consistency, and interoperability
Compliance with specifications, criteria, or legal requirements
Compliance with data protection or export laws
Quiet enjoyment and security
Freedom from malicious, manipulated, erroneous, inappropriate, poisoned, or harmful code/data
Any warranties arising from custom or usage in trade
(c) We do not guarantee that the Services will be uninterrupted, accurate, or error-free, or that any content will be secure, preserved, or unmodified.
(d) You accept full responsibility for any use of Outputs, and you shall not rely on any Output as your sole source of truth or factual information, or as a substitute for professional advice.
1. Our Services are provided strictly “as is.” Except where prohibited by applicable law, we, our affiliates, and licensors make no warranties (express, implied, statutory, or otherwise) and disclaim all warranties with respect to the Services, including but not limited to:
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Quiet enjoyment
Any warranties arising from course of dealing or trade usage
We also do not warrant that the Services:
Will be uninterrupted or error-free
Will always be accurate or secure
Will preserve content without loss, change, or corruption
2. You acknowledge and agree that any use of Outputs is solely at your own risk, and that you will not rely on Outputs as a definitive source of truth or a substitute for professional advice (medical, legal, financial, or otherwise).
1. You hereby irrevocably agree to indemnify and hold harmless Divan, its affiliates, and their respective directors, officers, and employees from and against any and all losses, claims, liabilities, damages, or expenses arising from your use of the Services (including, without limitation, your information displayed on the platform, submission of unlawful content, or violation of any of the Terms), including but not limited to:
(a) Any content, information, or material you provided or made accessible to us that is or becomes false, misleading, or incomplete;
(b) Any defamatory, offensive, or unlawful content you submitted or made available to us;
(c) Any breach of applicable laws or third-party rights, including actions or omissions by you that cause us or our affiliates to be in breach;
(d) Any act, omission, negligence, misconduct, or default on your part.
2. Divan reserves the right to assume the exclusive defense and control of any matter subject to indemnification. In such cases, you agree to cooperate fully with Divan and to reimburse reasonable legal fees incurred by Divan in relation to such defense.
(i) For using the Services as described in these Terms and/or our Privacy Policy;
(ii) For transferring and processing such data by us and our affiliates, as required for operational purposes.
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Reliability, fairness, consistency, and interoperability
Compliance with specifications, criteria, or legal requirements
Compliance with data protection or export laws
Quiet enjoyment and security
Freedom from malicious, manipulated, erroneous, inappropriate, poisoned, or harmful code/data
Any warranties arising from custom or usage in trade
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Quiet enjoyment
Any warranties arising from course of dealing or trade usage
Will be uninterrupted or error-free
Will always be accurate or secure
Will preserve content without loss, change, or corruption
(b) Any defamatory, offensive, or unlawful content you submitted or made available to us;
(c) Any breach of applicable laws or third-party rights, including actions or omissions by you that cause us or our affiliates to be in breach;
(d) Any act, omission, negligence, misconduct, or default on your part.
🇬🇧 English:
To the maximum extent permitted by law, Divan shall not be liable for any special, direct, indirect, punitive, incidental, or consequential damages, or any damages whatsoever (including, but not limited to, loss of profits, business interruption, loss of information), whether arising in contract, negligence, tort, equity or otherwise, including:
1.1 Your use or inability to use the Services; any defects in data or third-party content;
1.2 Any violation of third-party rights by you, or claims brought against you by others;
1.3 Unauthorized access by third parties to your data or private information;
1.4 Your statements or conduct;
1.5 Any issues related to the Services, including negligence.
1.2 Any violation of third-party rights by you, or claims brought against you by others;
1.3 Unauthorized access by third parties to your data or private information;
1.4 Your statements or conduct;
1.5 Any issues related to the Services, including negligence.
📉 Aggregate Limitation of Liability:
2. Without prejudice to the foregoing, the aggregate liability of Divan, its affiliates, and representatives, for all claims arising in a calendar year shall not exceed the greater of:
(a) The total fees you paid to Divan during that year
(b) USD 100
This limitation does not preclude the requirement for you to prove actual damages.
All claims against Divan must be filed within one (1) year from the date the cause of action arose.
(a) The total fees you paid to Divan during that year
(b) USD 100
⚠️ Awareness of Losses:
3. These limitations and exclusions apply to the fullest extent permitted by law, and regardless of whether Divan was aware or should have been aware of the possibility of such damages.
Unless otherwise specified in the applicable service-specific terms, Divan shall not be held liable for any delay, failure, interruption, or disruption in the Services or in the performance of our obligations under these Terms, if such issues result directly or indirectly from acts of nature or forces beyond our reasonable control, or which render performance impossible or impractical.
Such events include, without limitation:
Internet outages or communication failures
Computer failures, cyber-attacks, viruses
Power outages or electrical disruptions
Strikes, labour disputes, or workforce shortages
Riots, civil unrest, or insurrections
Fires, floods, storms, explosions, or other natural disasters
War or military actions
Government actions, regulations, or orders of domestic/foreign courts
Non-performance or failure of third-party providers or partners
During such events, Divan’s obligations will be suspended for the duration of the force majeure condition, and such suspension shall not be deemed a breach of contract.
1. If you believe that your copyrighted work has been copied in a manner that constitutes copyright infringement, you may submit a written notice in accordance with applicable copyright laws, addressed to Divan’s designated representative, as follows:
Company: Flexinexa (Divan Platform)
Email: [email protected]
Attention: Divan Legal & Compliance Team
Your notice must be submitted in English or Persian and contain:
Identification of the copyrighted work
Description of the alleged infringement and its location
A statement that the claim is made in good faith
A statement affirming that the information provided is accurate
A physical or electronic signature of the copyright owner or authorized agent
2. We will only process valid notices that comply with the applicable laws and the above requirements. Incomplete or non-compliant notices may not be reviewed.
3. We will evaluate all legally valid notices. You agree not to initiate any legal proceedings against Divan with regard to allegedly infringing content, unless you have submitted a proper notice first and given us a reasonable opportunity to remove the material.
If we remove the content in response to your notice, you waive any right of action regarding the material that appeared prior to its removal.
4. You acknowledge and agree that we do not control, nor are we responsible or liable for any content hosted on third-party platforms or services.
1. These Terms constitute the entire agreement and understanding between you and Divan regarding the Services and supersede any prior agreements, whether oral or written, relating to the same subject matter.
2. We are constantly working to improve our Services. We may update these Terms or any part of the Services due to:
2.1 Changes in applicable laws or regulatory requirements;
2.2 Security or safety needs;
2.3 Events beyond our reasonable control;
2.4 Product evolution and roadmap adjustments;
2.5 Technological updates and infrastructure upgrades
We may notify you of changes via website updates, email, or any other method we deem appropriate.
Unless otherwise stated, changes become effective immediately upon publication on our website. If you disagree with the changes, you must stop using the Services and formally request account termination.
Continued access or use of the Services after notice will be deemed as your acceptance of the revised Terms.
3. You and Divan are independent contractors. No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by these Terms.
4. We may decide to discontinue our Services at any time without prior notice. You acknowledge and accept that we shall not be liable for any losses or damages resulting from such discontinuation.
5. The illegality, invalidity or unenforceability of any provision of these Terms in any jurisdiction shall not affect the legality or enforceability of such provision in other jurisdictions, nor of the remaining provisions. The Terms are severable, and if any part is held invalid or unenforceable, the remaining parts shall continue in full force to give effect to the parties’ intentions.
6. Our failure or delay to enforce any right or provision under these Terms shall not constitute a waiver of such right. Nor shall any waiver of a breach be construed as a waiver of any subsequent or similar breach. Unless expressly stated as exclusive, all of our rights and remedies under these Terms are cumulative and in addition to any other legal or equitable remedies.
7. You may not delegate, assign, sub-license, or sub-contract any of your rights or obligations under these Terms without our prior written consent.
8. You agree to execute or procure the execution of all actions and documents necessary to give full effect to this Agreement.
9. Except for Divan and its affiliates, no third party shall have any rights to enforce any term of this Agreement.
XIV. Restricted Users or Jurisdictions
1. You acknowledge and agree that you are not permitted to access or use the Divan Services if:
You are a resident or citizen of a country that is subject to international sanctions, including but not limited to those imposed by the U.S. Office of Foreign Assets Control (OFAC), the European Union, or the United Nations;
You are identified on any sanctions lists, prohibited person lists, or restricted party lists issued by international or national authorities;
Your access or use of the Services would violate any applicable export control laws, trade restrictions, or regulatory compliance frameworks.
2. Divan reserves the right to suspend, restrict, or terminate your account and access to Services without prior notice if this provision is breached.
3. You are solely responsible for ensuring that your access and use of Divan’s Services comply with all applicable laws and regulations in your jurisdiction.
XV. Fair Use Policy
1. Divan is committed to providing stable, reliable, and secure services to all users. Accordingly, your use of the Services must be fair, responsible, and consistent with normal business usage.
2. The following types of use may be considered unfair use (and may be restricted if necessary):
Automated or excessive access to the conversational agent via bots, scripts, or third-party tools
Continuous bulk content generation, spamming of queries, or repetitive interactions without a legitimate purpose
Sharing your user account for resale or commercial redistribution
Activities that impose an abnormal processing load on our servers, negatively impacting service quality for other users
3. Divan reserves the right to issue warnings, temporarily throttle access, limit usage, or suspend/terminate user accounts in response to unfair use.
4. For heavy or specialized usage (e.g. large-scale integrations, bulk data processing, or automated dialogues), a separate SLA or API Access agreement must be established.
XVI. API Access and Developer Terms
1. Divan may offer dedicated API access to certain users or organizations for integration with their systems, websites, or applications. Access to the API is subject to these Terms and specific API Usage Policies.
2. By using the API, you agree to:
Keep your API Key secure and never share it with unauthorized parties.
Use the API solely for lawful purposes, in accordance with technical documentation and applicable rate limits.
Not use the API to create, train, or develop any product that competes with or substitutes Divan’s Services.
Not store, share, or republish any data obtained via API without explicit user consent, in compliance with GDPR and other data protection laws.
3. Divan may restrict, suspend, or revoke API access if:
Unauthorized use or violation of API documentation is detected
You exceed permitted load or misuse system resources
You breach data protection laws or compromise end-user privacy
4. Use of the API may incur fees. Pricing and payment terms will be specified under a separate SLA or API Access Agreement.:
XVII. Ethical Use of AI and Responsible AI Practices
1. Divan is committed to developing and providing AI technologies that are guided by principles of ethics, transparency, accountability, and algorithmic fairness. Your use of our AI services must align with these values.
2. Users may not use Divan Services to:
Promote or amplify discrimination, hate speech, violence, or misinformation
Generate or disseminate offensive, sexually explicit, or harmful content
Make automated decisions with significant legal or human impact (e.g., hiring, lending, medical diagnosis) without human oversight
Fully replace professional judgment in sensitive fields such as legal, medical, psychological, or crisis management contexts
3. Divan commits to:
Regularly reviewing and improving its algorithms and models for bias and accuracy
Taking swift action in response to reports of misuse or abuse, including restriction or suspension
Informing users that AI outputs are generated by machine learning systems and may sometimes be inaccurate or unpredictable
Internet outages or communication failures
Computer failures, cyber-attacks, viruses
Power outages or electrical disruptions
Strikes, labour disputes, or workforce shortages
Riots, civil unrest, or insurrections
Fires, floods, storms, explosions, or other natural disasters
War or military actions
Government actions, regulations, or orders of domestic/foreign courts
Non-performance or failure of third-party providers or partners
Email: [email protected]
Attention: Divan Legal & Compliance Team
Identification of the copyrighted work
Description of the alleged infringement and its location
A statement that the claim is made in good faith
A statement affirming that the information provided is accurate
A physical or electronic signature of the copyright owner or authorized agent
2.1 Changes in applicable laws or regulatory requirements;
2.2 Security or safety needs;
2.3 Events beyond our reasonable control;
2.4 Product evolution and roadmap adjustments;
2.5 Technological updates and infrastructure upgrades
You are a resident or citizen of a country that is subject to international sanctions, including but not limited to those imposed by the U.S. Office of Foreign Assets Control (OFAC), the European Union, or the United Nations;
You are identified on any sanctions lists, prohibited person lists, or restricted party lists issued by international or national authorities;
Your access or use of the Services would violate any applicable export control laws, trade restrictions, or regulatory compliance frameworks.
Automated or excessive access to the conversational agent via bots, scripts, or third-party tools
Continuous bulk content generation, spamming of queries, or repetitive interactions without a legitimate purpose
Sharing your user account for resale or commercial redistribution
Activities that impose an abnormal processing load on our servers, negatively impacting service quality for other users
Keep your API Key secure and never share it with unauthorized parties.
Use the API solely for lawful purposes, in accordance with technical documentation and applicable rate limits.
Not use the API to create, train, or develop any product that competes with or substitutes Divan’s Services.
Not store, share, or republish any data obtained via API without explicit user consent, in compliance with GDPR and other data protection laws.
Unauthorized use or violation of API documentation is detected
You exceed permitted load or misuse system resources
You breach data protection laws or compromise end-user privacy
Promote or amplify discrimination, hate speech, violence, or misinformation
Generate or disseminate offensive, sexually explicit, or harmful content
Make automated decisions with significant legal or human impact (e.g., hiring, lending, medical diagnosis) without human oversight
Fully replace professional judgment in sensitive fields such as legal, medical, psychological, or crisis management contexts
Regularly reviewing and improving its algorithms and models for bias and accuracy
Taking swift action in response to reports of misuse or abuse, including restriction or suspension
Informing users that AI outputs are generated by machine learning systems and may sometimes be inaccurate or unpredictable
🟦 XVIII. Accessibility Statement
1. Divan is committed to delivering services that are accessible, understandable, and usable by all individuals, including those with physical, visual, auditory, or cognitive disabilities.
2. We strive to comply with the Web Content Accessibility Guidelines (WCAG 2.1) in our UI/UX design, including:
Compatibility with screen readers for blind or visually impaired users
Adequate color contrast and support for text enlargement
Full keyboard navigation support for users with limited mobility
Alternative text (Alt Text) for critical visual elements
Providing text or audio versions for multimedia content when needed
3. We are also committed to continuously improving accessibility. If you encounter any issues or have suggestions, please contact us:
📧 [email protected]
1. Divan is committed to delivering its Services with high quality, operational stability, and maximum availability. We define certain levels of guaranteed performance and responsiveness.
2. Uptime Commitment:
Divan guarantees a monthly uptime of at least 99.5%.
Scheduled maintenance periods are excluded from uptime calculation and will be communicated at least 24 hours in advance.
In case of critical outages, Divan’s technical team is committed to immediate response and full resolution.
3. Support Response Times:
For business users (enterprises and organizations), first response within 4 business hours
For general users, first response within 24 business hours
Support is available via email, ticketing system, and optionally through phone or live chat (based on user plan).
4. Service Credits:
In case of SLA violations, customers may be eligible for service credits to be applied to the next billing cycle.
Claims must be submitted in writing within 7 days of the incident.
Compatibility with screen readers for blind or visually impaired users
Adequate color contrast and support for text enlargement
Full keyboard navigation support for users with limited mobility
Alternative text (Alt Text) for critical visual elements
Providing text or audio versions for multimedia content when needed
📧 [email protected]
Divan guarantees a monthly uptime of at least 99.5%.
Scheduled maintenance periods are excluded from uptime calculation and will be communicated at least 24 hours in advance.
In case of critical outages, Divan’s technical team is committed to immediate response and full resolution.
For business users (enterprises and organizations), first response within 4 business hours
For general users, first response within 24 business hours
Support is available via email, ticketing system, and optionally through phone or live chat (based on user plan).
In case of SLA violations, customers may be eligible for service credits to be applied to the next billing cycle.
Claims must be submitted in writing within 7 days of the incident.
🟦 XII. Governing Law and Dispute Resolution
🇬🇧 English:
These Terms and any dispute, claim, or action arising out of or in connection with them, their subject matter, or formation (including tortious or non-contractual claims or disputes), shall be governed by the laws of the Republic of Canada.
You irrevocably submit to the exclusive jurisdiction of the courts of Canada and waive any objection to proceedings in such courts on the grounds of venue or forum non conveniens.
🟦 XIII. How to Contact Us
If you have any questions, comments, or official inquiries regarding the content of this Agreement or your use of the Services, you may contact us at:
📧 Email: [email protected]
Taavia Term📝
Thank you for using Taavia’s intelligent assistant. Before accessing our services, please read these Terms of Use carefully.
These Terms (“Terms”) govern your access to and use of Taavia’s platform and any related services available via [taavia.ai] (collectively, the “Services”), provided by [Flexinexa Ltd.] (“we”, “Taavia”, or the “provider”).
These Terms explain your rights regarding your inputs, generated content, use of the Services, and other important matters.
By using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.
We may, at any time and at our sole discretion, update these Terms. If changes are made, we may notify you via our website, email, or other appropriate means. Your continued use of the Services will be deemed as acceptance of the updated Terms.
If you do not accept the new Terms, you must immediately discontinue access and terminate your account.
Taavia is committed to complying with the GDPR regulations in all matters related to data processing, user privacy, and information security.
Minimum Age
To access and use Taavia’s Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are under the applicable age, you must not access or use the Services.Account Registration
To access some features of our Services, you may be required to create an account and log in using your credentials. You agree that we have full discretion to approve or reject any account registration, and we are not obliged to provide reasons for rejection, suspension, or termination.
If you apply for an account:
(a) You may be required to meet eligibility criteria established by Taavia from time to time;
(b) You shall provide all necessary information, documents, and assistance required by us or as may be required under applicable law;
(c) You represent, warrant, and undertake that:
(i) All information and documentation provided are accurate, current, and complete;
(ii) You are not subject to any economic, financial, trade, immigration, aviation, maritime, or other sanctions administered by any authority in any jurisdiction;
(iii) You are not listed on, or owned/controlled by anyone listed on, any sanctions list maintained by any governmental or regulatory body.
We employ industry-standard security measures to protect your account. Your account is personal and designated solely for your use. You must not share your login credentials or permit others to access, use, lease, transfer, or sell your account.
If you become aware of any unauthorized access to your account, suspect that your login credentials have been compromised, or believe your account has been accessed by a third party, you must notify us immediately using the contact information at the bottom of these Terms.
You acknowledge and agree that:
(a) You are solely responsible for maintaining the security and confidentiality of your account and login credentials;
(b) You are solely responsible for all activities conducted under your account; and
(c) Taavia shall not be liable for any unauthorized access or use of your account, even if we have been notified of such activity.
Taavia reserves the right, at its sole discretion, to take any enforcement action it deems appropriate, including but not limited to: issuing a written warning, removing user-submitted content, seeking compensation, suspending or terminating your account or any services, or preventing you from accessing our platform in the future.
We may, without prior notice or obligation to explain, restrict, suspend, or terminate your account or access to Services in any of the following circumstances:
(a) As required under applicable law or regulation;
(b) Where our service infrastructure or providers cannot support your usage;
(c) If we believe you are in breach of these Terms or any other agreement with us;
(d) If we suspect any circumvention of access controls, or abuse of features, offers, or promotions.
We may also prohibit you from creating future accounts or accessing our services altogether.
You agree to access and use the Services strictly in accordance with applicable laws, these Terms, third-party rights (including but not limited to contractual and Intellectual Property Rights), and any documentation, policies, or guidelines published by Taavia.
1. What You Cannot Do
Without limiting the generality of the foregoing, you must not do or attempt to do any of the following:
(a) Recompile, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code, algorithms, methods, techniques, or underlying components (including, without limitation, training data, models, parameters, or weights) of the Services.
(b) Interact with, extract, or download any information, data, or content (including Outputs) from the Services in an automated or scripted manner.
(c) Scrape, mine, or distill data or content (including Outputs) from the Services using scripts, software, agents, tools, data mining methods, scraping or distillation techniques — whether automated or manual.
(d) Create, reproduce, distribute, or advertise an index of any substantial part of the information, data, or Outputs generated or provided by the Services.
(e) Use any data, content, or Outputs provided via the Services to build, enhance, or improve any product or service (including models) that competes with or has similar functionality to the Services (or any portion thereof).
Your access to and use of the Services is subject to your full and continuous compliance with Taavia’s Acceptable Use Policy, which may be made available through these Terms or other means. Please review this policy carefully before using our Services.
We may use automated detection and monitoring tools to identify and act upon non-compliance with our Usage Policy.
Specifically, you agree not to:
2.1 Compromise critical infrastructure or national security.
2.2 Use the Services to generate content for political campaigns.
2.3 Incite, facilitate, or promote violent extremism, terrorism, or hateful behavior.
2.4 Submit or generate sexually explicit, suggestive, disturbing, or visually shocking content.
2.5 Endanger the safety or well-being of children.
2.6 Violate anyone’s privacy or identity.
2.7 Create or submit any content that is inherently disrespectful, aggressive, hateful, or abusive.
2.8 Spread misinformation or disinformation.
2.9 Generate or support content that may significantly impact the safety, well-being, or rights of others, such as legal, medical, or financial advice, or automated decision-making in sensitive domains.
You acknowledge and agree that our Services (including Outputs) are intended solely for personal, educational, research, and experimental use. You shall not use our Services (including Outputs) for any commercial purposes without our prior written consent.
Our Services may include or be integrated with third-party software, tools, or services (“Third Party Services”). Your use of such services is subject to their own terms and conditions. Taavia disclaims all liability related to the use, performance, or content of such Third Party Services.
User Content (Prompts and Outputs)
We may, at our sole discretion, allow you to submit text, documents, or other materials for processing through the Services (“Prompts”). Based on your Prompts, the Services may generate information, data, documents, images, or other forms of material (“Outputs”). Collectively, Prompts and Outputs are referred to as User Content in these Terms.
You are solely responsible for all Prompts you submit. By submitting Prompts, you represent and warrant that:
(a)
You have all necessary rights, permissions, licenses, and consents to submit the Prompts, for us to process them under these Terms, and to grant all rights contemplated herein, without any additional obligations or licenses.
(b)
Your submission of Prompts and our processing of them will not:
Violate these Terms, any applicable law, or third-party rights (e.g., intellectual property, confidentiality, or contracts);
Require us to grant access to source code, redistribute any material, or comply with any third-party licensing terms beyond what is stated in these Terms;
(c)
Your Prompts (in whole or in part) will not:
(i) Be offensive, inappropriate, illegal, or otherwise objectionable;
(ii) Contain pornographic or profane material;
(iii) Be defamatory or libellous;
(iv) Include false, inaccurate, or misleading information;
(v) Include confidential or proprietary content;
(vi) Contain viruses, trojans, worms, time bombs, logic bombs, or any other harmful code;
(vii) Use prompt injections or other inputs designed to circumvent safety features or alter expected behavior;
(viii) Violate applicable laws or content standards for online platforms;
(ix) Expose Taavia or its users to any legal or reputational harm.
You further agree and acknowledge that:
(a) We accept no liability for any User Content. We make no representations or warranties regarding the accuracy, completeness, legality, or non-infringement of any User Content, and under no circumstances will we be liable for any such content (including any third-party content embedded within it).
(b) You are solely responsible for the form, content, and accuracy of all User Content. We do not verify, approve, review, or edit any User Content, nor do we have any obligation to do so.
(c) All User Content is deemed non-confidential and non-proprietary. Unless a separate written agreement is in place, we are under no confidentiality obligations with respect to User Content.
(d) We, or authorized third parties, may at any time edit, crop, adapt, or refuse to publish or store User Content at our sole discretion. We may, but are not required to, remove or block any content (i) we believe violates these Terms; or (ii) in response to complaints, without notice or explanation, and without liability.
(e) We may process User Content to improve our Services and develop new ones. You explicitly authorize us to:
(i) use and store non-personal User Content to train and improve our AI/ML technologies; and
(ii) store and process such content outside your jurisdiction.
(f) We may collect performance and usage data (e.g., model version, inference results, upload time, diagnostics) and use it to enhance the quality and efficiency of our Services and underlying systems.
(g) If you enable features that allow public sharing of User Content, you acknowledge that such content may be accessed, copied, distributed, and reused by others, and we disclaim all liability arising from such use.
As between you and Taavia, and to the extent permitted by applicable law, you retain any rights, title, and interest in the Prompts you submit.
Subject to your compliance with these Terms, we assign to you all of our rights, title, and interest (if any) in the Outputs generated at your request and delivered to you.
You acknowledge that:
Outputs may not be unique, and could be similar or identical to Outputs provided to other users;
Your rights in any particular Output do not extend to Outputs generated for other users, even if similar.
We use User Content to provide, maintain, improve, and develop our Services, comply with laws, enforce our terms and keep the Services safe.
If you have concerns, you may contact us via the methods listed at the bottom of these Terms.
You (or the content owner, if not you) hereby grant us and our affiliates an unconditional, irrevocable, non-exclusive, royalty-free, fully transferable, sub-licensable, perpetual, and worldwide license to:
Access, use, host, reproduce, modify, adapt, publish, distribute, and create derivative works of your User Content in any format and platform, current or future;
Use your username, image, and likeness to identify you as the source of such content;
Disclose your identity to third parties (e.g., advisors or IP rights holders) if required.
You further waive (and will ensure waiver of):
(a) Any rights to inspect or approve promotional materials featuring your content;
(b) Any and all privacy or publicity rights;
If waiver is not legally permitted, you agree not to enforce such rights or support any action based on them.
You acknowledge and agree that artificial intelligence and large language models (LLMs) are evolving technologies under active development, and are continuously improving in terms of accuracy, reliability, and safety. Therefore, you understand and agree that:
(a) Outputs may:
(i) be inaccurate, misleading, incomplete, or erroneous, and may lack proper context;
(ii) contain inappropriate, unintended, or offensive elements.
(b) You are solely responsible for crafting, entering, and refining Prompts, and for reviewing and validating the Outputs for accuracy, relevance, reliability, and appropriateness for your use case.
(c) You accept all risk arising from any misinterpretations, inaccuracies, or lack of context in the Outputs.
(d) You agree that all Outputs are generated at your request and may not reflect the views, values, or opinions of Taavia.
(e) You must not rely on Outputs from our Services as the sole source of truth or factual accuracy.
(f) All Outputs:
(i) do not constitute and shall not be treated as professional, legal, medical, or financial advice;
(ii) shall not form the basis for making any professional or critical decisions;
(iii) shall not be used in decisions that affect legal rights or significant outcomes for any individual (e.g., credit, education, employment, insurance, housing, or medical decisions);
(iv) are not intended for use in high-risk or regulated environments, including applications where failure could cause bodily harm, death, environmental damage, or property loss.
We welcome your feedback. If you provide us with any feedback, comments, suggestions, survey responses, or rate any Outputs (such as using the thumbs up/thumbs down icons) (“User Feedback”), by doing so, you agree that:
(a) We may store your User Feedback, and we shall own all rights, title, and interest in and to such Feedback. We may use it however we choose, without any obligation or compensation to you. You agree to execute and facilitate any necessary documentation required to assign all such rights to us.
(b) We are under no obligation to review, consider, act upon, or respond to any User Feedback. We are also not required to return any part of the Feedback to you.
(c) You acknowledge that all User Feedback is provided on a non-confidential basis, and we are under no duty to keep it confidential or limit our use or disclosure in any manner.
1. Ownership of Non-User Content
Except with respect to User Content, Taavia and its affiliates are the sole owner or lawful licensee of all rights, title, and interest (including Intellectual Property Rights) in and to the Services. This includes, but is not limited to, all documentation, software, images, videos, audio, text, models, databases, and any other materials used in or forming part of the Services.
All rights not expressly granted to you are reserved.
Names and marks such as “TAAVIA”, “TAAV SYSTEM”, “TAAVSYS”, “KANDO”, “DIVOON”, “DASTRANJ”,”FLEXINEXA”, and related logos are registered or pending trademarks of Taav System and are protected under relevant IP and proprietary laws.
📛 Unauthorized copying, modification, use, or distribution of these marks is strictly prohibited.
Limited License
Subject to full and timely compliance with these Terms, we grant you a personal, limited, revocable, non-exclusive, and non-sublicensable license to use our IP only as necessary to access and use the Services in accordance with these Terms.
2. Definition of Intellectual Property Rights
“Intellectual Property Rights” includes, without limitation:
2.1 All rights, title, and interest in and to all copyrights, patents, trademarks, service marks, logos, trade names, domain names, rights in designs, computer software, database rights, semiconductor topography rights, utility models, know-how – whether registered or unregistered, and including all applications and equivalents worldwide.
2.2 All rights granted under licenses, statutes, orders, or permissions relating to the rights in 2.1 above.
2.3 All similar or equivalent rights that now exist or may exist in the future across all platforms and jurisdictions.
2.4 All rights to royalties, revenues, damages, claims, or payments currently or in the future related to the above rights.
2.5 All legal and equitable rights to pursue legal action for past or future infringement of these rights.
You agree that:
(a) As a continuing condition of your access to and/or use of the Services, you agree to our current Privacy Policy, available at https://taavia.ai/privacy-policy or via other methods we may specify from time to time.
(b) Your consent herein is supplementary to, and does not override or replace, any other consent you may have previously provided. It is also without prejudice to our legal rights to collect, use, and disclose your personal data, with or without consent, as permitted under applicable law.
You acknowledge that any processing of personal data you disclose or make available to us is done solely on your behalf and for your purposes, and that you remain fully responsible for complying with all applicable data protection laws.
You represent, warrant, and undertake, at your own cost and responsibility, that:
(a) You have obtained all necessary rights and valid consents for the submission, upload, storage, or sharing of any personal data or information through the Services, including:
(i) For using the Services as described in these Terms and/or our Privacy Policy;
(ii) For transferring and processing such data by us and our affiliates, as required for operational purposes.
(b) You shall provide appropriate notices and obtain all relevant third-party consents (e.g., from individuals) for the collection, use, processing, disclosure, and storage of any personal data (including by us or our affiliates).
To the maximum extent permitted under applicable law, you acknowledge and agree that:
(a) Our Services are provided “as is” and “as available”.
(b) We, our affiliates, and licensors make no guarantees, representations, warranties, or undertakings (whether express, implied, statutory, or otherwise) in relation to the Services (including any Outputs). We explicitly disclaim all warranties, including but not limited to:
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Reliability, fairness, consistency, and interoperability
Compliance with specifications, criteria, or legal requirements
Compliance with data protection or export laws
Quiet enjoyment and security
Freedom from malicious, manipulated, erroneous, inappropriate, poisoned, or harmful code/data
Any warranties arising from custom or usage in trade
(c) We do not guarantee that the Services will be uninterrupted, accurate, or error-free, or that any content will be secure, preserved, or unmodified.
(d) You accept full responsibility for any use of Outputs, and you shall not rely on any Output as your sole source of truth or factual information, or as a substitute for professional advice.
1. Our Services are provided strictly “as is.” Except where prohibited by applicable law, we, our affiliates, and licensors make no warranties (express, implied, statutory, or otherwise) and disclaim all warranties with respect to the Services, including but not limited to:
Merchantability
Fitness for a particular purpose
Satisfactory quality
Non-infringement
Quiet enjoyment
Any warranties arising from course of dealing or trade usage
We also do not warrant that the Services:
Will be uninterrupted or error-free
Will always be accurate or secure
Will preserve content without loss, change, or corruption
2. You acknowledge and agree that any use of Outputs is solely at your own risk, and that you will not rely on Outputs as a definitive source of truth or a substitute for professional advice (medical, legal, financial, or otherwise).
1. You hereby irrevocably agree to indemnify and hold harmless Taavia, its affiliates, and their respective directors, officers, and employees from and against any and all losses, claims, liabilities, damages, or expenses arising from your use of the Services (including, without limitation, your information displayed on the platform, submission of unlawful content, or violation of any of the Terms), including but not limited to:
(a) Any content, information, or material you provided or made accessible to us that is or becomes false, misleading, or incomplete;
(b) Any defamatory, offensive, or unlawful content you submitted or made available to us;
(c) Any breach of applicable laws or third-party rights, including actions or omissions by you that cause us or our affiliates to be in breach;
(d) Any act, omission, negligence, misconduct, or default on your part.
2. Taavia reserves the right to assume the exclusive defense and control of any matter subject to indemnification. In such cases, you agree to cooperate fully with Taavia and to reimburse reasonable legal fees incurred by Taavia in relation to such defense.
To the maximum extent permitted by law, Taavia shall not be liable for any special, direct, indirect, punitive, incidental, or consequential damages, or any damages whatsoever (including, but not limited to, loss of profits, business interruption, loss of information), whether arising in contract, negligence, tort, equity or otherwise, including:
1.1 Your use or inability to use the Services; any defects in data or third-party content;
1.2 Any violation of third-party rights by you, or claims brought against you by others;
1.3 Unauthorized access by third parties to your data or private information;
1.4 Your statements or conduct;
1.5 Any issues related to the Services, including negligence.
📉 Aggregate Limitation of Liability:
2. Without prejudice to the foregoing, the aggregate liability of Taavia, its affiliates, and representatives, for all claims arising in a calendar year shall not exceed the greater of:
(a) The total fees you paid to Taavia during that year
(b) USD 100
This limitation does not preclude the requirement for you to prove actual damages.
All claims against Taavia must be filed within one (1) year from the date the cause of action arose.
⚠️ Awareness of Losses:
3. These limitations and exclusions apply to the fullest extent permitted by law, and regardless of whether Taavia was aware or should have been aware of the possibility of such damages.
Unless otherwise specified in the applicable service-specific terms, Taavia shall not be held liable for any delay, failure, interruption, or disruption in the Services or in the performance of our obligations under these Terms, if such issues result directly or indirectly from acts of nature or forces beyond our reasonable control, or which render performance impossible or impractical.
Such events include, without limitation:
Internet outages or communication failures
Computer failures, cyber-attacks, viruses
Power outages or electrical disruptions
Strikes, labour disputes, or workforce shortages
Riots, civil unrest, or insurrections
Fires, floods, storms, explosions, or other natural disasters
War or military actions
Government actions, regulations, or orders of domestic/foreign courts
Non-performance or failure of third-party providers or partners
During such events, Taavia’s obligations will be suspended for the duration of the force majeure condition, and such suspension shall not be deemed a breach of contract.
1. If you believe that your copyrighted work has been copied in a manner that constitutes copyright infringement, you may submit a written notice in accordance with applicable copyright laws, addressed to Taavia’s designated representative, as follows:
Company: Taav System (Taavia Platform)
Email: [email protected]
Attention: Taavia Legal & Compliance Team
Your notice must be submitted in English or Persian and contain:
Identification of the copyrighted work
Description of the alleged infringement and its location
A statement that the claim is made in good faith
A statement affirming that the information provided is accurate
A physical or electronic signature of the copyright owner or authorized agent
2. We will only process valid notices that comply with the applicable laws and the above requirements. Incomplete or non-compliant notices may not be reviewed.
3. We will evaluate all legally valid notices. You agree not to initiate any legal proceedings against Taavia with regard to allegedly infringing content, unless you have submitted a proper notice first and given us a reasonable opportunity to remove the material.
If we remove the content in response to your notice, you waive any right of action regarding the material that appeared prior to its removal.
4. You acknowledge and agree that we do not control, nor are we responsible or liable for any content hosted on third-party platforms or services.
1. These Terms constitute the entire agreement and understanding between you and Taavia regarding the Services and supersede any prior agreements, whether oral or written, relating to the same subject matter.
2. We are constantly working to improve our Services. We may update these Terms or any part of the Services due to:
2.1 Changes in applicable laws or regulatory requirements;
2.2 Security or safety needs;
2.3 Events beyond our reasonable control;
2.4 Product evolution and roadmap adjustments;
2.5 Technological updates and infrastructure upgrades
We may notify you of changes via website updates, email, or any other method we deem appropriate.
Unless otherwise stated, changes become effective immediately upon publication on our website. If you disagree with the changes, you must stop using the Services and formally request account termination.
Continued access or use of the Services after notice will be deemed as your acceptance of the revised Terms.
3. You and Taavia are independent contractors. No agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship is intended or created by these Terms.
4. We may decide to discontinue our Services at any time without prior notice. You acknowledge and accept that we shall not be liable for any losses or damages resulting from such discontinuation.
5. The illegality, invalidity or unenforceability of any provision of these Terms in any jurisdiction shall not affect the legality or enforceability of such provision in other jurisdictions, nor of the remaining provisions. The Terms are severable, and if any part is held invalid or unenforceable, the remaining parts shall continue in full force to give effect to the parties’ intentions.
6. Our failure or delay to enforce any right or provision under these Terms shall not constitute a waiver of such right. Nor shall any waiver of a breach be construed as a waiver of any subsequent or similar breach. Unless expressly stated as exclusive, all of our rights and remedies under these Terms are cumulative and in addition to any other legal or equitable remedies.
7. You may not delegate, assign, sub-license, or sub-contract any of your rights or obligations under these Terms without our prior written consent.
8. You agree to execute or procure the execution of all actions and documents necessary to give full effect to this Agreement.
9. Except for Taavia and its affiliates, no third party shall have any rights to enforce any term of this Agreement under any similar legal doctrine anywhere in the world.
1. You acknowledge and agree that you are not permitted to access or use the Taavia Services if:
You are a resident or citizen of a country that is subject to international sanctions, including but not limited to those imposed by the U.S. Office of Foreign Assets Control (OFAC), the European Union, or the United Nations;
You are identified on any sanctions lists, prohibited person lists, or restricted party lists issued by international or national authorities;
Your access or use of the Services would violate any applicable export control laws, trade restrictions, or regulatory compliance frameworks.
2. Taavia reserves the right to suspend, restrict, or terminate your account and access to Services without prior notice if this provision is breached.
3. You are solely responsible for ensuring that your access and use of Taavia’s Services comply with all applicable laws and regulations in your jurisdiction.
1. Taavia is committed to providing stable, reliable, and secure services to all users. Accordingly, your use of the Services must be fair, responsible, and consistent with normal business usage.
2. The following types of use may be considered unfair use (and may be restricted if necessary):
Automated or excessive access to the conversational agent via bots, scripts, or third-party tools
Continuous bulk content generation, spamming of queries, or repetitive interactions without a legitimate purpose
Sharing your user account for resale or commercial redistribution
Activities that impose an abnormal processing load on our servers, negatively impacting service quality for other users
3. Taavia reserves the right to issue warnings, temporarily throttle access, limit usage, or suspend/terminate user accounts in response to unfair use.
4. For heavy or specialized usage (e.g. large-scale integrations, bulk data processing, or automated dialogues), a separate SLA or API Access agreement must be established.
1. Taavia may offer dedicated API access to certain users or organizations for integration with their systems, websites, or applications. Access to the API is subject to these Terms and specific API Usage Policies.
2. By using the API, you agree to:
Keep your API Key secure and never share it with unauthorized parties.
Use the API solely for lawful purposes, in accordance with technical documentation and applicable rate limits.
Not use the API to create, train, or develop any product that competes with or substitutes Taavia’s Services.
Not store, share, or republish any data obtained via API without explicit user consent, in compliance with GDPR and other data protection laws.
3. Taavia may restrict, suspend, or revoke API access if:
Unauthorized use or violation of API documentation is detected
You exceed permitted load or misuse system resources
You breach data protection laws or compromise end-user privacy
4. Use of the API may incur fees. Pricing and payment terms will be specified under a separate SLA or API Access Agreement.:
1. Taavia is committed to developing and providing AI technologies that are guided by principles of ethics, transparency, accountability, and algorithmic fairness. Your use of our AI services must align with these values.
2. Users may not use Taavia Services to:
Promote or amplify discrimination, hate speech, violence, or misinformation
Generate or disseminate offensive, sexually explicit, or harmful content
Make automated decisions with significant legal or human impact (e.g., hiring, lending, medical diagnosis) without human oversight
Fully replace professional judgment in sensitive fields such as legal, medical, psychological, or crisis management contexts
3. Taavia commits to:
Regularly reviewing and improving its algorithms and models for bias and accuracy
Taking swift action in response to reports of misuse or abuse, including restriction or suspension
Informing users that AI outputs are generated by machine learning systems and may sometimes be inaccurate or unpredictable
1. Taavia is committed to delivering services that are accessible, understandable, and usable by all individuals, including those with physical, visual, auditory, or cognitive disabilities.
2. We strive to comply with the Web Content Accessibility Guidelines (WCAG 2.1) in our UI/UX design, including:
Compatibility with screen readers for blind or visually impaired users
Adequate color contrast and support for text enlargement
Full keyboard navigation support for users with limited mobility
Alternative text (Alt Text) for critical visual elements
Providing text or audio versions for multimedia content when needed
3. We are also committed to continuously improving accessibility. If you encounter any issues or have suggestions, please contact us:
📧 [email protected]
1. Taavia is committed to delivering its Services with high quality, operational stability, and maximum availability. We define certain levels of guaranteed performance and responsiveness.
2. Uptime Commitment:
Taavia guarantees a monthly uptime of at least 99.5%.
Scheduled maintenance periods are excluded from uptime calculation and will be communicated at least 24 hours in advance.
In case of critical outages, Taavia’s technical team is committed to immediate response and full resolution.
3. Support Response Times:
For business users (enterprises and organizations), first response within 4 business hours
For general users, first response within 24 business hours
Support is available via email, ticketing system, and optionally through phone or live chat (based on user plan).
4. Service Credits:
In case of SLA violations, customers may be eligible for service credits to be applied to the next billing cycle.
Claims must be submitted in writing within 7 days of the incident.
These Terms and any dispute, claim, or action arising out of or in connection with them, their subject matter, or formation (including tortious or non-contractual claims or disputes), shall be governed by the laws of the Republic of Singapore.
You irrevocably submit to the exclusive jurisdiction of the courts of Singapore and waive any objection to proceedings in such courts on the grounds of venue or forum non conveniens.
If you have any questions, comments, or official inquiries regarding the content of this Agreement or your use of the Services, you may contact us at:
📧 Email: [email protected]
